• Place your order before 13 (EM) and 17 Jan (WM) to receive parcel in time for CNY
  • Enjoy Free Local Delivery On ALL Order
  • Join SHOPLOOOH WONDERLAND membership programme to enjoy exclusive privileges

Frequently Asked Questions - Membership Programme

How to become member?

Simply register an account at our website to become our basic tier member.

How to get member points? 

One (1) point will be awarded to every RM1 spent. Accumulation points may redeem as cash voucher in our website. 

    How should I upgrade my member tier?

    Your member tier will be upgraded once total spent was accumulated in specified amounts in last 180 days.
    You may click the table above for more details.

    Is my member tier permanent?

    No, it depends on your total spent accumulated in last 180 days. System will update the latest member tier every 180 days from the date of last upgraded. However, member points are permanent. 

      How can I know current member tier and update my details?

      You may click the Member Card icon at the bottom left of our website to check your current member tier/points and update your member details.  

      Is there any time limit for voucher redeemed by member points?

      No, credit voucher which redeemed by member points without expiry date. Voucher can be used in once.

      Why can’t I enjoy the member discount when I reached the specific amount in last 180 days?

      Kindly please allowed 1-2 working days to update your member tier. Also, make sure you had logged on your account before start shopping with us.  

      How to use my referral link?

      Please click the Member Card icon at the bottom left of our website and select ‘Invite your friends’ to get your unique referral link. Your friends will get 1000 member points after registered an account via the link.
      You will receive 1000 member points after 10 working days once your friends had make an order which applied the code given.  

      I am a member in Online Store, am I entitled for member discount when purchase in retail store?

      Yes, please notify your contact number to our staff when purchase at retail shop.

      How to enjoy the birthday gift?

      Birthday gift only entitled to Lady/Queen/Goddess tier members. You will receive reward points on your birthday. You are compulsory to redeem 20% birthday discount voucher between 14 days of birthday. A notification email will be received before 7 days of your birthday.

      *Please update your birthdate by clicking the member card icon at the bottom let of our website.