What does backorder means?
Popular items are currently sold out and they will be back to us soon as a backorder. A limited quantity will be arranged for re-manufacturing and you may order directly to reserve your slot by making advance payment when the backorder open.
What does ETA means?
ETA means ‘Estimated Time of Arrival’. There will be an estimated stock arrival date for all backorder items. We will mail out your order as soon as the backorder items reach us. If the exact stock arrival date is earlier or later than the date that we have estimated, we will inform via SMS.
You can also check all of our backorder status HERE.
When will my order be mailed if there is backorder and ready stock items in my order?
All orders consist of backorder item will be mailed when the backorder items reach us.
Please do not hesitate to contact us if you would like us to send out your ready stock items in the same order first.
*Do take note that shipping fee will be charged if it doesn’t meet our Free Delivery T&C.
(Free express delivery throughout Malaysia for all orders above RM80)
Can I amend/cancel my order?
No. Backorder can’t be amended or cancelled once the payment has been made.
Can I do an exchange if the sizing doesn’t fit me?
Yes, you can. You may exchange your items to other sizes within 7 days after receive your item in comply with our return policy. However, it is subject to stock availability and we just accept changing to other sizes, changing to other items or colours are not accepted.
*Do take note that due to our backorders are produced in different batches, please kindly allow a discrepancy of 20% for each batch in terms of color and measurements. No exchange & return is allowed in such circumstances.