01 — Collection

Personal information we collect

When you visit the Site, we automatically collect certain information about your device — including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the pages or products you view, the websites or search terms that referred you to us, and how you interact with the Site. We call this “Device Information.”

We collect Device Information using the following technologies:

• Cookies
  Data files placed on your device, often including an anonymous unique identifier. To learn more about cookies and how to disable them, visit allaboutcookies.org.
• Log files
  Track actions occurring on the Site and collect data such as your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
• Web beacons, tags & pixels
  Electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We call this “Order Information.”

When we talk about “Personal Information” in this policy, we mean both Device Information and Order Information.

02 — Purpose

How we use your information

We use the Order Information we collect to fulfil any orders placed through the Site — including processing your payment, arranging shipping, and providing you with invoices and order confirmations. We also use it to:

• Communicate with you
  About your order, account, and any enquiries you raise.
• Screen for risk or fraud
  We review orders for potential risk or fraudulent activity.
• Share relevant offers
  When in line with the preferences you've shared with us, we provide information or advertising relating to our products and services.

We use the Device Information we collect to help screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site — for example, by generating analytics about how customers browse and interact with the Site, and to measure the success of our marketing and advertising.

03 — Third parties

Sharing your personal information

We share your Personal Information with third parties who help us use it as described above. For example:

We use Shopify to power our online store — read how Shopify uses your Personal Information at shopify.com/legal/privacy.

We use Google Analytics to understand how customers use the Site — read more at Google's Privacy Policy, and opt out at Google Analytics opt-out.

Finally, we may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information, or to otherwise protect our rights.

04 — Choices

Advertising & tracking

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may interest you. To learn how targeted advertising works, visit the Network Advertising Initiative's educational page at networkadvertising.org.

You can opt out of targeted advertising here:

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

05 — Keeping & updating

Data retention & changes

Data retention

When you place an order through the Site, we will keep your Order Information for our records unless and until you ask us to delete it.

Changes

We may update this privacy policy from time to time — for example, to reflect changes to our practices or for other operational, legal or regulatory reasons.

06 — Reach us

Contact us

For more information about our privacy practices, if you have questions, or if you'd like to make a complaint, please contact us:

Email

admin@shoploooh.com

By mail

1, Jalan Ekoperniagaan 2/4, Taman Ekoperniagaan, 81100 Johor Bahru, Johor, Malaysia