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Frequently Asked Questions - Shipping & Delivery

How long will my order take to be mailed out?

For ready stocks order, we will mail out your parcel within 1-2 working days after your payment being verified.

Backorder will be mailed around backorder’s ETA (estimated time of arrival) which are stated in every product detail.

An email with tracking info will be sent to you once your item has been shipped.
Delivery is carried out during working days, Monday to Friday, excluding weekends and local public holidays. 

How long will my parcel take to reach me after being mailed out? 

For all Malaysia orders, all items will be mailed out by using express mail which takes 1-3 working days to reach.

For international order, all order will be mailed by using SF Express, DHL e-Commerce and DHL Express. The delivery time needed depends on the destination country. You may refer to the table below for the delivery time. 

    Are there any additional cost for re-delivery?

    Yes, additional postage fee will be collected for re-delivery if the parcel is bounced back to us.

    All parcels need to be signed upon receipt. Please track your parcel with the provided tracking number once it being mailed from us. You may arrange for re-delivery with the shipping company or self-collect at the allocated post office if the postman attempt delivery unsuccessfully. All parcels will be returned to us if it being unattended in post office after 5 working days. 

    What is the shipping cost within Malaysia?

    We offer FREE EXPRESS DELIVERY throughout Malaysia for all orders above RM100

    For orders below RM100, shipping fee is charged at flat rate basis:
    RM7/West Malaysia
    RM10/East Malaysia

      Do you ship internationally and what is the shipping cost?

      WE SHIP WORLDWIDE. 
      You may refer to the table below for the shipping fee and delivery time.

      Country FLAT RATE Delivery time (working days) Shipped By
      Singapore RM30 /~SGD $10 3-5 SF EXPRESS
      Thailand RM40/~USD$10 3-5 DHL eCommerce
      Brunei, Indonesia, Philipines, Vietnam, Cambodia RM67 /~USD $16 1-3 DHL express
      Taiwan, Hong Kong, Macau, China RM65 /~USD $16 3-6 SF EXPRESS
      South Korea, Japan RM77 /~USD$ 18.50 1-3 DHL express
      Australia RM45 /~USD $11 4-7 DHL eCommerce
      UK RM70 /~USD $17 4-7  DHL eCommerce
      USA, Canada, New Zealand RM90 /~USD $22 2-5  DHL express
      Others Postage fee (weight base) will be reflected during check out 2-5  DHL express

       *All shipping fee will be charged in Ringgit Malaysia (RM), the actual currency rate will be depend on your credit card issued bank.

      Please feel free contact us at sales@shoploooh.com if you couldn’t find your country below.

      Will I be charged on import duty?

      For international order, shipping fee paid during checkout process is not included any custom charge / import duty. Import duty and custom taxes might be charged when it reaches destination country but this is totally beyond our control.

      Our courier partner will get in touch with you if there is any duty / taxes to be paid.

      Do you provide COD/Self Collection?

      We don’t provide COD yet we offer self-collection at our retail store which is located at Batu Pahat, Johor. 

      The process of Self-collection
      1. Place order and choose "self collection" as your preferred shipping method.
      2. Make your payment and provide payment details to us within 24 hours.
      3. We will prepare your order accordingly after payment being verified.
      4.  A SMS will be sent to you once your order is ready for collect. 

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