How long will my parcel take to be mailed out after my payment is being verified?
We will mail out your parcel the next working day after your payment being verified. An email with tracking info will be sent to you once your item has been shipped.
Delivery is carried out during working days, Monday to Friday, excluding weekends and local public holidays.
All parcels need to be signed upon receipt. Please track your parcel with the provided tracking number and arrange for re-delivery with post office or self-collect at the allocated post office if the postman attempt delivery unsuccessfully. All parcels will be returned to us if being undelivered after 5 working days.
*Do take note that, we are not responsible for the re-delivery charges. Please keep tracking your parcel once it being mailed from us.
What is the shipping cost within Malaysia?
We offer FREE EXPRESS DELIVERY throughout Malaysia for all orders above RM100.
For orders below RM100, shipping fee is charged at flat rate basis:
RM7/West Malaysia
RM10/East Malaysia
Do you ship internationally and what is the shipping cost?
WE SHIP WORLDWIDE.
You may refer to the table below for the shipping fee and delivery time.
| Country | FLAT RATE | Delivery time | Shipped By | ||||
| Singapore | RM30 / ~USD $7.5 / ~SGD $10 | 2-3 working days | Aramex | ||||
| Brunei | RM30 / ~USD $7.5 / ~SGD $10 | 2-3 working days | Aramex | ||||
| Philipines, Indonesia, Vietnam, Thailand | RM48 / ~ USD $12 | 2-4 working days | Aramex | ||||
| Taiwan | RM42 / ~USD $10.50 | 2-4 working days | Aramex | ||||
| Hong Kong, Korea | RM 50/ ~USD $12.50 | 2-4 working days | Aramex | ||||
| China | RM60 / ~USD $15 | 2-4 working days | Aramex | ||||
| Australia | RM55 / ~USD $ 14 | 4-5 woking days | Aramex | ||||
| Rest of countries (New Zealand, US, Europe…etc) | RM65 / ~USD $15 | 6-13 working days | POS Malaysia Registered Postage | ||||
*All shipping fee will be charged in Ringgit Malaysia (RM), the actual currency rate will be depend on your credit card issued bank.
Please feel free contact us at sales@shoploooh.com if you couldn’t find your country below.
How long will my parcel take to reach me after being mailed out?
For all Malaysia orders, all items will be mailed out by using express mail which takes 1-3 working days to reach.
For international order, all order will be mailed by using Aramex and POS Malaysia registered mail. The delivery time needed depends on the destination country. You may refer to the table above for the delivery time.
Do you provide COD/Self Collection?
We don’t provide COD yet we offer self -collection at our office which is located at Batu Pahat, Johor.
The process of Self-collection
1. Place order and make payment at our website.
2. Provide payment details to us within 24 hours.
3. We will prepare your order accordingly after payment being verified.
4. A SMS will be sent to you once your order is ready for collect.
