Shipping policy

Delivery

• Shipping fee of your order will be displayed to you on our Site. Or you may also refer to our Shipping and Delivery shopping guide.
• Our mailing day is Monday to Friday, excluding weekend and local public holiday.
• Ready stocks order will be mailed in 1-2 working days upon payment verification while backorder will be mailed around backorder’s ETA (estimated time of arrival) which are stated in every product detail.
• Orders consist of backorder and ready stock item will be mailed out separately (except from international order, which ready stock will be sent together when backorder arrive)
• All orders are shipped out according to order number, no combined order is allowed.
• Once the tracking number is emailed to you, your parcel is under the responsibility of our third party postage service provided, any delay or lost parcel happened is beyond our control.
• We shall not be responsible for lost parcel if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any)
• For international order, import duty and custom taxes might be charged when it reaches destination country and recipient must be responsible for it. 

 

Bounced Parcel

• We will contact via email if we receive any bounced parcel bearing their name.
• Cost of re-delivery charged will be borne by customer
• We reserve the right to decline the request to combine new order with bounced parcel.
• Bounced parcel that are unclaimed after 180 days (half year) will be deemed as SHOPLOOOH’s property and no compensation will be done as sufficient response time has been given.