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Headquarters, JB

Operation Manager (HQ)
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Are you someone who finds joy in organizing chaos, solving problems, and making systems run smoother? At SHOPLOOOH, we’re looking for an Operation Manager (HQ) who can be the engine behind our execution — connecting people, processes, and departments to help us operate better, smarter, and faster.

Job Scope:

1. Streamline HQ Processes & SOPs
  • Develop, implement and improve internal SOPs across departments (HR, merchandising, retail, etc.)
  • Ensure our operations run efficiently and everyone’s clear on “how things should be done”

    • 2. Cross-Department Project Execution
  • Coordinate and drive key projects with the CEO & COO — you’ll be the go-to person to track progress, chase timelines, and get things done
  • Set up clear workflows, meetings, timelines, and reporting

    • 3. Office & Admin Operations
  • Manage day-to-day HQ logistics: office supplies, schedules, meetings, filing, task assignments
  • Keep our JB HQ running like a well-oiled machine

    • 4. HR & People Operations Support
  • Coordinate onboarding/offboarding and internal transfers with HR
  • Assist in performance tracking, scheduling, and staff engagement matters

    • 5. Data & Reporting
  • Consolidate operational issues/data from departments and stores
  • Generate reports for management to improve efficiency and decision-making

    • 6. Solve Problems Before They Escalate
  • You’re the kind of person who notices issues before they become crises — and takes action fast

    • Requirements:
  • 3+ years of experience in operations, project coordination, or process management (retail or fashion industry is a bonus!)
  • Strong in systems, structure, SOP writing & implementation
  • Super organized and proactive, with solid follow-up skills
  • Familiar with Google Workspace / Excel / project tools
  • Comfortable working in both English & Mandarin (a plus for internal coordination)
  • JB-based or willing to relocate

    • Bonus Points If You Are:
  • A natural “integrator”, good at making people, systems, and processes work together
  • A finisher, someone who brings things from 80% to 100% with excellence
  • Passionate about building better processes and empowering teams behind the scenes
  • Looking to grow into a future Head of Operations or even COO one day

    • What You’ll Get:
  • Work directly with the founders (CEO & COO)
  • Be part of a fast-growing Malaysian fashion brand
  • Flat hierarchy, open communication, and strong execution culture
  • A chance to truly make things better, not just maintain status quo
  • Competitive salary, JB-based HQ, growing team

    • Location: SHOPLOOOH HQ, Johor Bahru
    Working hours: Monday – Friday, 10am – 7pm
    Intern
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    Open position:
  • Marketing
  • E-commerce
  • Digital Marketing
  • Live broadcastor
  • Content Creator
  • Customer Support
  • Photographer
  • Videographer
  • Graphic Designer
  • Fashion Designer
  • Warehouse
  • Account
  • Human Resource

    • Requirements:
  • Minimum commitment of 3 months. Ideally 6 months
  • Undergraduates and graduate students are both welcomed to apply
  • Strong interpersonal and communication (written and verbal) skills
  • Able working at SHOPLOOOH HQ based in Johor Bahru

    • Retail

    Visual Merchandiser
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    This is not a typical in-store VM role. You will be based at our JB Mid Valley retail store, but your responsibility will extend to executing and maintaining visual merchandising standards across all SHOPLOOOH outlets, including stores in Kuala Lumpur. You will collaborate closely with Co-fouder Audrey and Marketing teams to ensure a consistent and impactful visual identity is maintained across all locations.

    Job Scope:
  • Implement and maintain SHOPLOOOH’s visual merchandising standards across all retail stores
  • Ensure store layouts, displays, mannequins, and signage reflect current campaigns, launches, and brand image
  • Execute periodic display refreshes based on promotions, seasonality, and HQ creative direction
  • Regularly document and report VM status at assigned outlets, identifying areas for improvement
  • Provide training or guidance to store staff on VM maintenance and standards
  • Coordinate directly with Co-fouder Audrey and Marketing to roll out new store concepts or campaign materials
  • You will be required to travel to KL stores twice a month to lead and carry out hands-on implementation of visual merchandising setups, window displays, product placements, and campaign updates, ensuring consistency across all SHOPLOOOH KL outlets.

    • Requirements:
  • Minimum 2 years of visual merchandising experience in a fashion retail environment
  • Strong sense of design, color coordination, and in-store customer flow
  • Self-motivated, detail-oriented, and physically able to perform VM tasks (e.g. moving props, mannequins)
  • Comfortable traveling between cities for work assignments
  • Proficient in documenting visual displays (e.g. photos, reports)
  • Strong communication skills in English; Bahasa Malaysia and/or Mandarin is a plus
  • Able to work one weekend day weekly as part of a fixed 5-day schedule

    • What We Offer:
  • A natural “integrator”, good at making people, systems, and processes work together
  • A finisher, someone who brings things from 80% to 100% with excellence
  • Passionate about building better processes and empowering teams behind the scenes
  • Looking to grow into a future Head of Operations or even COO one day

    • Location: SHOPLOOOH Mid Valley Southkey, Johor Bahru
    Working hours: 10am – 7pm (5-day work week, 1 weekend day required)
    Retail Stylist
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    Working Location:
  • Mid Valley Southkey, Johor Bahru x4

    • Job Scope:
  • Providing the best customer experience, including speaking to guests and offering advice on colour, fit and silhouette to best suit their needs
  • Cashiering duties using the POS system to process payments
  • Receiving and processing new stock. Replenishments, returns, damages and transfers, as well as support all stock take exercises
  • Work with supervisor to drive store sales performance
  • Assisting supervisor to ensure daily operation work smoothly

    • Requirements:
  • Have at least 1 year of working experience preferably in a retail sales or fashion environment
  • With a passion for the brand and our products, have knowledge in fabric and clothing
  • Provide strong personal sense of style and fashion, not afraid of approaching strangers and striking a genuine conversation
  • Must be able to work on weekends/public holidays
  • Strong interpersonal and communication skills, proficient in spoken/ written English and Malay/ Mandarin

    • Working hours: Subject to roster
    Part-Timer
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    Working Location:
  • Sunway Pyramid, Selangor x1
  • Sunway Velocity Mall, Kuala Lumpur x1
  • Mid Valley Megamall, Kuala Lumpur x1
  • Mid Valley Southkey, Johor Bahru x1

    • Job Scope:
  • Assist in providing the best customer experience, including speaking to guests and offering advice on colour, fit and silhouette to best suit their needs
  • Work with full time staffs to drive store sales performance

    • Requirements:
  • With a passion for the brand and our products, have knowledge in fabric and clothing
  • Strong interpersonal and communication skills, proficient in spoken/ written English and Malay/ Mandarin
  • Able to start immediately

    • Working hours: Subject to roster

    Interested applicants, please email your resume to careers@shoploooh.com or fill in the Google Form here.

    We regret that only shortlisted applicants will be contacted.