Can I amend my order?

We will try our best to assist you if you would like to amend your order before it’s processed/mailed out. However, it couldn’t be done if your order has already processed / mailed.  

 

Can I combine my new order with my other order?

No. In order to process your order at the soonest possible and to prevent any mishandling of order, combine order is strictly not allowed. 

 

An item is missing from my order, what should I do?

We are sorry to send you an incomplete order. Please contact us at sales@shoploooh.com and we will get back to you as soon as possible.

 

I have received a defective / incorrect item, what should I do?

We apologize if we had sent you a defective /incorrect item. Please drop an email at sales@shoploooh.com with a snapshot of the defective area/s or incorrect item within 10 working days. We will do an exchange to you and all the postage fee incurred will be borne by us with shipping cost receipt provided.

If a replacement is no longer available, credit voucher with the equivalent purchase price of the item will be refunded.

 

Why is my order cancelled?

All orders would be automatically cancelled if the payment details are not directed to us within the 24 hours.

If your order was cancelled due to no payment notification done in time limit,  refund would only be done as store credit, no cash refund is allowed.

 

Why didn’t I receive any notification mail after placing an order?

Please check your spam/junk mail or “Promotion” folder for Gmail user. Email us at sales@shoploooh.com if you need further help.

 

Do I need to have an account to start purchasing?

No, you don’t. You may choose to check out your shopping cart as guest. However, register an account with us will save the troubles for your future purchase as your billing and shipping details will be saved under your account so you won’t need to key in all again at your next purchase.

 

I have a credit voucher / discount code, how can I use it for paying my order?

In your shopping cart page, simply key in your code at the Discount Code / Gift Card field and click “Apply”  before proceeding on to check out.

Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.