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Frequently Asked Questions - Return

Can I do an exchange if the sizing/fitting don’t fit me?

We do not exchange but we accept return. You may return your item and credit voucher will be refunded for your next purchase. You may use it to purchased your preferred item.

We only accept returns for items that are in its original condition (with tag attached, unworn, unwashed and unaltered). You will be issued a credit voucher equivalent to the purchase price of each returned item(s), valid for 90 days. Delivery fees to return your order, if any, will not be refunded.

*Purchase of sale items, intimates, swimwear, accessories, and bags are final and cannot be returned.

What is your return policy?
  • Return must be done within 10 working days upon receiving your order.
  • Returns are provided for all items (except intimates, swim wears, accessories and bag).
  • Item in sales category is strictly not allowed to return or exchange.
  • Promotion items (E.g. Early Bird promotion/Rebate) is allowed to return. A credit voucher equivalent to the discounted purchase price of the promotion item(s) returned will be issued. Items which have sizes may request exchange to suitable size. All shipping fee will borne by customer.
  • New in items only allowed to return. Same value of credit voucher will be given once received return parcel.
  • Must complete and enclose the return form with your returned items.
  • Return must be done for an item(s) in its original condition (tag attached, unworn, unwashed and unaltered).
  • Return can only be done one time per order number, meaning that any order made with return credit cannot be returned the consequent time.
  • We reserve the right to reject any returned item if it doesn’t meet all mentioned conditions.
  • Refund would only be done as store credit voucher, strictly no cash refund is allowed.
  • Store credit voucher can only be used once, not applicable with any other further discount and must be redeemed within 90 days from the date of issued.
  • You are responsible for the shipping cost and custom duty of returned item.
  • You are responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.

You may refer to our Terms & Conditions for more details.

    How do I return an item?

    Must complete and enclose the return form with your returned items via mail.

    Mail your item to the following address:

    SHOPLOOOH
    1, Jalan Ekoperniagaan 2/4, Taman Ekoperniagaan,
    81100 Johor Bahru, Johor.
    011-36840938

    Have you received my returned item?

    Please provide us your tracking info once you mail out your returned item. We will email you once we receive your returned item and your return request will be processed within 3 working days.

      How will I receive my refund?

      Cash refunds are not provided for returns.

      A credit voucher equivalent to the purchase price of the item(s) returned will be issued once we process your return. The credit voucher will have a 90 days validity.

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